I've had my appliances since New Years Eve, and I did open them to take a quick look at them. On the fridge, I took off the cardboard box but not the plastic bag and styrofoam pads. I left them on to protect the unit from dust and bumps, etc.
On Thursday, we took off everything and found a damaged corner of the unit. The top left corner looked like someone hit it with a forklift or something. The door is damaged, but so is the main case of the unit. When you open the door, you see plastic parts broken and the metal bracket that holds the hinge is bent up.
I know Best Buy's return/exchange policy is 30 days. So I was afraid I was going to have to eat this as a loss and buy another refrigerator. I was definitely at their mercy on this one. I was praying that God would give me favor in the eyes of the store management and that they would help me out. And that's exactly what happened! After some back and forth with the manager, he agreed to exchange it. The model I originally bought was discontinued, so I'll have to pay the difference to get a different one. But they are going to exchange it for me.
Whew! God has been so faithful to me. And Best Buy is awesome, too.
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