Garage Doors Ordered: For Real This Time!

I posted in the past that I had decided on my garage doors and had placed the order. Well, that was just the first step in what turned into a long, drawn-out process. I think I've finally reached the finish line and my order has been sent to Clopay to be fulfilled.

When I placed the order online, I saw no way to specify the wind-load reinforcement that I need to meet local codes. When the installer came out to measure and I asked about the wind-loading, he said he'd make a note of the request on the order and someone from Home Depot would contact me about the additional cost. After two weeks, that hadn't happened. When I called the local store, it was a chore to get through to the right person (Tommy in the millworks department).

Tommy and I have been playing an annoying game of phone tag. I talked to him at first to learn that the model of door I ordered for the rear garage could not be done in a wind-loaded fashion, so I had to get a different model. Then it became a long process to find out what the extra cost would be. Early on, he did call me back. That time, I couldn't answer and let it go to voicemail. By the time I called him back the next day or so, he was off for a few days. When he was back in, I could never get him on the phone. I asked if others could help, but they deffered to Tommy since he had the paperwork and was familiar with the situation.

Finally, I called Clopay myself to learn exactly what the differences were and the changes I needed to make to my order. Later that day (Monday), I managed to get Tommy on the phone to make the changes. The extra cost was $140. I drove to the store that evening to pay the balance. I just left a message with Renee at Clopay to confirm that everything is complete. I'm waiting for her to call me back.