I've had my fill of Home Depot and Clopay and their entire garage door ordering scheme. Two days ago, I cancelled my order completely and I'm looking around at other suppliers again!
In a previous post, I said I thought the nightmare was over and that the order was finally put in for production of my doors. Apparently my faith was misplaced... I had called the woman at Clopay that I had been working with to confirm this was the case. In the meantime, I got another call from Home Depot saying that Clopay had kicked the order back again because the windows I wanted were not available in the wind-loaded door.
Throughout this process, Clopay has claimed that the Home Depot employees have all the catalogs and information on-site to figure out what's available and what's not. The Home Depot people claim they don't have any of this information, and that they always need to go through Clopay. What it boils down to is that the people at Home Depot aren't interested in doing their job. If you truly don't have the catalogs at your disposal, then get on the phone with Clopay and confirm every last detail BEFORE you submit the order and tell me that everything is ok!
This back-and-forth cycle has gone one too many times now. I placed the original order online on Sept. 22. It's been almost two full months! So I'm having to start from scratch.
In researching different things about building the house, I often ran into posts on the web about how awful Home Depot can be. I always knew it was far from perfect, but I've never had reason to vent about them until now.
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5 comments:
Shane - I saw your post and I'd like to help. Do you mind sending your name and phone number to 'information (at) homedepot (dot) com'? I can get someone in touch with you to help you with this order.
Thanks -
Sarah, Home Depot Communications
I appreciate your offer, but I do not wish to deal with Home Depot any further on this matter.
Shane,
While I'm unsure of your desire to buy from a big box store,
I recomend using a professional installation company. It makes a difference. Try to find one who is IDEA accredited. check out www.dooreducation.com for answers to door questions. Also see another door industry site http://garagewownow.com.
The manufacturer sites are helpful too for making the right design and application choice. They all have dealer locators there too.
See C.H.I. Overhead Doors's new video at http://www.chiohd.com/doorvideo/default.aspx
Good Luck.
www.chiohd.com
www.Raynor.com
www.amarr.com
www.clopaydoor.com
www.overheaddoor.com
C,
I have to plead temporary insanity on that, I guess. Thanks for the information and links. I had already done the research on the doors at the manufacturer websites. I initially went with HD because of an advertised sale. As it turns out (see my later post), I ordered the same doors through an independent business for roughly $800 cheaper!
Shane
By the way, Japanese company Sanwa who owns THE overhead Door corp. , Just bought Wayne Dalton.
C.H.I., Amarr, Raynor still American owned American built.
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